Shipping Policy
Shipping Locations
We ship to states where cannabis products are legal for adult use or medical use. Shipping availability is verified at checkout based on your zip code.
Currently Shipping To: [List your states or say “Verify at checkout”]
Cannot Ship To: States where cannabis is prohibited, federal properties, military bases, or internationally.
Processing Time
- Standard Orders: 1-2 business days
- Same-Day Processing: Orders placed before 2 PM EST Monday-Friday
- Weekends: Orders placed Saturday-Sunday process Monday
- Holidays: May experience delays during federal holidays
Shipping Methods & Times
| Method | Transit Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | $29.99 (Free over $500) |
| Expedited Shipping | 2-3 business days | $49.99 |
| Overnight Shipping | 1 business day | $59.99 |
Transit times are estimates and not guarantees. Carrier delays may occur.
Discreet Packaging
All orders ship in plain, unmarked boxes with:
- No Cali Clear branding on exterior
- No indication of cannabis products
- Generic return address (business name only)
- Secure inner packaging to prevent damage
Tracking Information
You’ll receive:
- Shipment confirmation email when order ships
- Tracking number from carrier (USPS, UPS, or FedEx)
- Real-time tracking updates
- Delivery confirmation
All shipments does not require signature upon delivery.
- Packages cannot be left at doorstep
- If unavailable, carrier will attempt redelivery
Shipping Restrictions
We cannot ship to:
- PO Boxes or APO/FPO addresses
- Freight forwarding services
- States where cannabis is illegal
- Military bases or federal properties
- International addresses
Lost or Damaged Shipments
Lost Packages: Contact us if tracking shows delivered but you didn’t receive it. We’ll file a claim with the carrier.
Damaged Packages: Inspect package upon delivery. If damaged, document with photos and contact us within 48 hours for replacement.
Stolen Packages: File a police report and provide us with the report number. We’ll work with you on resolution.
Address Changes
Contact us immediately if you need to change shipping address. Once package ships, address changes may not be possible. We’re not responsible for orders shipped to incorrect addresses provided by customer.
Weather & Carrier Delays
Extreme weather, natural disasters, or carrier issues may cause delays. We’re not responsible for delays outside our control, but we’ll work with you to track and resolve issues.
Contact
Shipping questions? Email support@caliclear.us